Managed Backup Services

Offload your data protection headaches by leveraging Daymark Managed Backup Services. This proactive service combines industry-leading reporting, monitoring, remediation and architecture services to ensure all your valuable data is always protected. Most importantly, it provides you with the peace-of-mind that data can be quickly and reliably restored when needed.

We Handle Backup Management

As objective IT experts, with more than 250 technical certifications, we have the skills to: 

• Address your toughest backup issues
• Improve security through better data protection
• Free IT staff to focus on more strategic initiatives
• Lower backup and restore operational costs
• Meet internal and regulatory requirements

Key Components:

• Reporting - Daily success/failure and media pool notifications, Tier 2 troubleshooting, comprehensive monthly reports with capacity management and forecasting
• Monitoring – Daily alerts, job status notifications, scratch volume status, Tier 1 troubleshooting and log summary
• Administration & Management – Daily backup administration, incident identification and categorization, capacity management and planning 

Our Service Account Management Team Will:

• Provide 24x7 monitoring from our Network Operations Center
• Manage and prioritize all aspects of service delivery
• Respond to Severity Level 1 incidents and Priority 1 restore requests
• Manage all incident and service requests to facilitate timely resolution
• Coordinate multi-vendor incident and problem resolution
• Lead service status meetings and produce weekly status reports